Refunds & cancellations

You can cancel your order within 2 days of placing it — for example, if you ordered the wrong saree. We confirm orders and prepare them for shipping after 2 days, so this is the only window for cancellations.

To cancel, call or WhatsApp us on +91 83291 49581, or email support@ilkara.in, with your order ID (it starts with ILK-).

Refunds are given only for orders cancelled within these 2 days, or for a wrong or damaged item (see below).

The full amount is refunded to the payment method you used (UPI, card or net banking). Once we start the refund, banks usually take 5–7 working days to show it in your account.

Once an order has been confirmed, it can't be cancelled, and we don't accept returns or exchanges or give refunds for it — except for a wrong or damaged item, below.

If you receive a different saree from the one you ordered, or it arrives damaged, tell us within 48 hours of delivery by calling or WhatsApping us on +91 83291 49581, or emailing support@ilkara.in, with your order ID.

Please send an unboxing video: one continuous, unedited video that starts with the sealed parcel and its shipping label and shows it being opened and the saree inside. We can't accept claims without this video, or claims made more than 48 hours after delivery.

Once we've checked your claim, we'll arrange to collect the saree and send you the right one, or refund you in full if it's not available. Please keep the saree unused, with its tags and packaging.

Every handloom saree is woven by hand, so small variations in colour, weave and finish are natural. Colours may also look slightly different on different screens. These are not defects.

If money was taken from your account but your order shows as not paid, contact us with the payment details. We'll check it and refund any payment that reached us for an order we can't fulfil.